How Can We Help?
Our dedicated support team is here to ensure you get the most out of SG eSchool. Choose the channel that works best for you.
Contact Support
Reach out through any of the following channels.
Live Chat
Chat with our support team in real time during business hours.
Available Sun–Thu, 9 AM – 6 PM (GMT+3)Support Hours
Response Time SLA
Self-Service Resources
Find answers quickly with our documentation and tools.
Knowledge Base
Browse our comprehensive library of guides, tutorials, and how-to articles covering every SG eSchool module.
Browse FAQ & Guides →Submit a Support Ticket
Create a support case for technical issues, bug reports, or feature requests. Track your ticket status and receive updates via email.
Create a Ticket →Security & Compliance
Report security vulnerabilities or inquire about compliance certifications and data handling practices.
Contact Security Team →How to Create a Support Case
Follow these steps to submit a support request and get help as quickly as possible.
Send an email to info@grupystar.com
Include your institution name, the module affected, and a detailed description of the issue. Attach screenshots or screen recordings if applicable.
Receive your ticket confirmation
You will receive an automated confirmation email with your ticket ID within minutes. Use this ID for all follow-up communications.
Track & collaborate
Our support team will respond within the SLA timeframe based on the priority level. You can reply to the email thread to share additional details or ask for updates.
Resolution & feedback
Once the issue is resolved, you’ll receive a resolution summary. We’ll ask for your feedback to help us continuously improve our support quality.
Zoom Integration Support
Common questions about using the SG eSchool Zoom integration.
Still Need Help?
Our team is ready to assist you. Reach out and we'll make sure your issue is resolved.